Sonic Dental Product Warranty

Making a Warranty Claim

If your Sonic Dental product develops a fault during the warranty period, you can submit a claim through our online form. We’ll ask for your contact details, product information, proof of purchase where available, and a short description of the issue.

Our support team will review your claim and let you know the next steps. If the issue is covered under warranty, we’ll advise whether your product can be repaired, replaced or otherwise resolved in line with our warranty policy.

What Is Not Covered by the Warranty?

The warranty is designed to cover manufacturing faults. It does not usually cover damage caused by misuse, accidental damage, normal wear and tear, or issues caused by using the product outside the instructions provided.

1. Accidental Damage

Damage caused by dropping the product, impact, liquid misuse, incorrect storage or other accidental damage is not usually covered.

2. Improper Handling

Using the product in a way that does not follow the instruction manual, using unsuitable cleaning products, overfilling the tank, damaging the power cable or attempting to repair the product yourself may void the warranty.

3. Normal wear and tear

Cosmetic marks, surface scratches, discolouration or general wear from everyday use are not usually covered unless they are linked to a confirmed manufacturing fault.

4. Proof of purchase

We may ask for proof of purchase before approving a warranty claim. If your product was purchased from a third-party retailer, please keep your receipt or order confirmation.